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Current Applicants FAQs

Current Applicants


  1. How do I change my address and/or phone number after my application has been submitted?

    You need to send the updated information to us in writing to be added to your file. Please mail it to 1680 Watermark Drive, Columbus, OH 43215 or email to

  2. I submitted a waitlist application. How do I know where I am on the list?

    You are welcome to call us at (614) 487-6700 or email to ask where you are on the list. Please note that due to low turnover rates, the list moves slowly.

  3. I’ve been on the waitlist for 3 years. How much longer before I get housed?

    When a unit becomes available on the waitlist that you are on, we start at the top of the list and contact individuals on the list, but it is not possible to estimate how long it will take before a unit becomes available. There are very few move-outs at CHN - we maintain a 98% occupancy rate.

  4. Is there any way to expedite this?

    Unfortunately, no. There are not enough housing units for the number of people who need to be housed. Please visit the community resources page.

  5. I was number 10 on the waitlist and now I’m number 15. How did that happen?

    As individuals update their information on a waitlist the positions sometimes change. Waitlist position is based on the date and time you submitted your initial application.

  6. My case manager applied for me, but we haven’t heard anything. What’s going on?

    Applications submitted by case managers are scored based on vulnerability. The ADAMH Board has prioritized who we house first and right now it is those coming out of an acute care setting. When all those applicants have been housed, we then go into the pool of the applications submitted by case managers.

*For additional resources that may be helpful, please visit our Community Resources page.

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