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Current Residents

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Please notify your property manager of maintenance needs or call our office at (614) 487-6700 and request maintenance. If your call is not answered immediately, please leave a message including your name, address, brief description of the issue and a phone number where you can be reached and your call will be returned.

For non-emergencies, maintenance will respond as soon as a technician is available to assess the situation and coordinate necessary repairs. The wait will depend on the severity of the issue and the number of work orders ahead of yours.

*For situations that are life threatening or threaten the structure of the building, call 911 first, then follow up with the appropriate support staff and your property manager or front desk staff. 

In the event of a maintenance emergency (defined below), please call (614) 487- 6700 between the hours of 8 AM to 5 PM Monday through Friday and ask for the Maintenance Coordinator. Please leave a voicemail including your name, address, phone number and brief description of the issue and your call will be returned as soon as possible.

After 5 PM Monday through Friday, weekends & holidays, please call 1-800-274-5053 to reach our answering service. The answering service will contact the on-call maintenance technician (for emergencies only) who will respond to your request as soon as possible.

The following maintenance issues are classified as emergencies:

  • No heat

    Outside temperature must be 45 degrees or below to be considered an emergency.

  • Air conditioning

    Outside temperature must be 85 degrees or above to be considered an emergency.

  • Water leaks/sewage/plumbing

    — Water leaking from the toilet, pipes and leaking through the ceiling is considered an emergency. Please turn the water off at the source to minimize damage.
    — A clogged toilet is an emergency only if overflowing, or if there is no other functioning toilet in the unit. 
    — Sewage backup that overflows is an emergency. A sewage stoppage that does not overflow is not an emergency if a second bathroom is available.
    — Kitchen sinks that are clogged are not considered an emergency unless they are backed up to the point that they will overflow.
    — A seized-up garbage disposal not considered an emergency unless it is causing the sink to back up and overflow. Please click the reset button, which may be located on the side, the back, or the bottom of the garbage disposal.
    — Tubs and/or bathroom sink drainage issues are an emergency only if overflowing. If the drain is slow or clogged, we will address within 24 hours.

  • Elevator

    Unless a tenant is stuck in the elevator, a malfunctioning elevator is not an emergency.

  • Windows

    — Windows that are broken all the way through creating a security issue are considered an emergency.
    — If there is a second pane of glass in-tact, we will respond within 24 hours.

  • Doors

    Unsecured doors, door locks spinning, not properly opening or closing are an emergency if the unit cannot be secured.

  • Lock out/lock changes

    — $26.50 will be charged to resident for each lock out and/or lock change.
    — For security purposes, ID is required before maintenance will open the unit or provide a new/replacement key.

  • Electric

    — A power failure which is community wide from a storm or other incident is not considered a maintenance emergency. The resident should call the electric company. 
    — Power failure to a single unit or building (but not the surrounding area) is considered an emergency.
    — If an outage within a unit is limited to nonessential outlet(s), please contact the office during business hours.

  • Gas

    — If you suspect a gas leak in your apartment, call Columbia Gas 1-800-344-4077 & the fire department immediately.
    — Notify property management after speaking with Columbia Gas and the fire department.

  • Appliances

    — Refrigerator: An inoperable refrigerator is not an emergency. Please keep the refrigerator closed as much as possible to preserve the contents and maintenance will come within 24 hours.
    — Stove: An inoperable stove is not an emergency unless a gas leak is reported. If you smell gas, call Columbia Gas immediately 1-800-344-4077 and follow up by notifying property management.
    — Microwaves: A malfunctioning microwave is not considered an emergency.
    — Dishwashers: A malfunctioning dishwasher is not considered an emergency unless water is leaking from underneath. Do not use the dishwasher until maintenance can address.
    — Hot water tank: Loss of hot water is not considered an emergency unless water is leaking from the hot water tank.
    — Smoke detector: A broken or inoperable smoke detector is considered an emergency. Beeping or chirping is not considered inoperable and is therefore not an emergency.

  • Natural disaster

    Damage caused by wind, storm or fire is an emergency.

  • Pests

    If you suspect pests, please contact your property manager to coordinate extermination services.

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